Bombardier Enhances Customer Service Footprint in U.S. with New Line Maintenance Stations in Teterboro and Van Nuys

• New Line Maintenance Stations will bring to 11 the total worldwide and provide enhanced service capabilities in the U.S.
• Services at both sites will initially include unscheduled maintenance, building to scheduled maintenance in the coming months
• When fully operational, enhanced maintenance capabilities will include wheel and battery shops
• Engineers supporting both locations are certified for all Learjet, Challenger and Global series business jets
• Latest infrastructure enhancements build on rapidly expanding Bombardier customer service network

Bombardier is pleased to announce that it is launching a pair of Line Maintenance Stations at two strategically important locations – Teterboro Airport in New Jersey and Van Nuys Airport in California – further complementing the tip-to-tail maintenance services provided by Bombardier’s Service and Support Network in the U.S. and around the globe.

The new Line Maintenance Stations will initially offer unscheduled maintenance services to customers and build toward scheduled maintenance operations in the coming months. Both new locations will offer customers enhanced maintenance capabilities, including the addition of wheel and battery shops. Bombardier trained technicians supporting the new sites are certified for all Learjet, Challenger and Global series business jets, including Bombardier’s flagship Global 7500 aircraft.

“We are committed to ensuring our customers receive an exceptional experience and this expansion is an integral part of our overall mission to enhance OEM support for our operators throughout the U.S. and around the globe,” said Jean-Christophe Gallagher, Vice-President and General Manager, Customer Experience, Bombardier Business Aircraft. “These two new locations are part of an unprecedented acceleration of support offerings that includes new Mobile Response Trucks, aircraft and more technicians across our network.”

The introduction of the new Line Maintenance Stations in Teterboro and Van Nuys is the latest in a cascade of customer services announcements over the past several months aimed at enhancing the Bombardier customer service footprint in the U.S. and around the world. With major service centre expansions ongoing in both Miami Opa-Locka and Singapore, the development of a new Line Maintenance Station in Dubai with JETEX to enhance service capabilities in the Middle East, and a new agreement with respected Austrian-based interior manufacturer F/LIST for the establishment of an enhanced interior shop at the Biggin Hill Service Centre, Bombardier continues to show its ongoing commitment to providing the most comprehensive onsite, mobile and aircraft-on-ground resolution services in the industry.

The new Line Maintenance Stations in Teterboro and Van Nuys will also complement Bombardier Business Aircraft’s award-winning network of nine service centres and a total of 30 Customer Response Team mobile units around the globe, all equipped to support Bombardier Learjet, Challenger and Global business aircraft. This includes the recent addition of a dedicated Challenger 300 Mobile Response Team Aircraft based in Frankfurt, Germany.

The network’s approximately 1,100 dedicated technicians share best practices to provide industry-leading maintenance and care. Bombardier Business Aircraft customers also have access to a broad network of 38 Authorized Service Facilities around the world.

Bombardier also offers customers an expanding inventory of products and services – including a comprehensive parts price matching program – to encourage them “To Bring Their Jet Home.” It all builds on an uncompromising commitment to deliver the ultimate service experience customers demand and deserve.

About Bombardier

With over 68,000 employees, Bombardier is a global leader in the transportation industry, creating innovative and game-changing planes and trains. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy efficiency, reliability and safety.

Headquartered in Montreal, Canada, Bombardier has production and engineering sites in 28 countries as well as a broad portfolio of products and services for the business aviation, commercial aviation and rail transportation markets. Bombardier shares are traded on the Toronto Stock Exchange (BBD). In the fiscal year ended December 31, 2018, Bombardier posted revenues of $16.2 billion US. The company is recognized on the 2019 Global 100 Most Sustainable Corporations in the World Index. News and information are available at bombardier.com or follow us on Twitter @Bombardier.

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