May 17, 2021

Bombardier’s U.S. Service Centres Each Capture 2020 FAA Diamond Award of Excellence Building on Strong Reputation for Outstanding Service

  • Federal Aviation Administration’s (FAA) Aviation Maintenance Technician (AMT) Diamond Award of Excellence is the industry’s highest honour for aviation maintenance
  • Bombardier’s U.S.-based service technicians performed close to two million maintenance hours in 2020, including 200 major maintenance inspections
  • Bombardier facilities remained open throughout the pandemic, servicing aircraft and assisting customers in times of need

Bombardier announced today that its five U.S.-based service centres have each received the 2020 Aviation Maintenance Technician (AMT) Diamond Award of Excellence, the industry’s highest recognition award for aircraft maintenance.

Sponsored by the U.S. Federal Aviation Administration (FAA), collectively these awards reflect Bombardier’s commitment to supporting its customers as it delivers a world-class customer experience through its highly skilled maintenance technicians, dedicated support staff and pursuit of service excellence through continuous learning and training opportunities for its various service teams.

“The AMT Diamond Award of Excellence is the industry’s highest honour for aviation maintenance and it shines a light on the outstanding expertise displayed by all of our teams within our service network,” said Jean-Christophe Gallagher, Executive Vice President, Services and Support, and Corporate Strategy, Bombardier. “These awards reflect the flexibility and creativity of our teams to provide the highest maintenance standards possible.”

The AMT Diamond Award of Excellence is presented to organizations that provide 100 per cent of their eligible technicians with regulatory, airworthiness and safety awareness training programs within a given year. Bombardier’s U.S.-based facilities have consistently received recognition with FAA Diamond Awards for several years, highlighting the exemplary levels of service displayed by the teams.

In 2020 alone, U.S.-based technicians performed close to two million hours on 6,600 work orders servicing some 1,700 aircraft. Key maintenance procedures included more than 20 Global aircraft 120-month inspections, 25 Automatic Dependent Surveillance-Broadcast (ADS-B Out) procedures, 12 Future Air Navigation (FANS) installs, nine Collins Pro Line 21 and Pro Line 21 Advanced installations.

With recent announcements underscoring service centre growth and expansion in Melbourne, Australia, Biggin Hill, U.K, Miami-Dade County, U.S.A., and Berlin, Germany, the introduction of several exciting new products and services and the latest developments in the Smart Link Plus program, Bombardier continues to build on its commitment to provide customers with the industry’s best service experience.

Notes to Editors

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About Bombardier

Bombardier (BBD-B.TO) and its subsidiaries (Bombardier Group), is a global leader in aviation, focused on designing, manufacturing, and servicing the world's most exceptional business jets. Bombardier’s Challenger and Global aircraft families are renowned for their cutting-edge innovation, cabin design, performance, and reliability. Bombardier has a worldwide fleet of more than 5,000 aircraft in service with a wide variety of multinational corporations, charter and fractional ownership providers, governments, and private individuals. Bombardier aircraft are also trusted around the world in government and military special-mission roles leveraging Bombardier Defense’s proven expertise.

Bombardier is headquartered in Greater Montréal, Québec, and through the Bombardier Group, operates aerostructure, assembly and completion facilities in Canada, the United States and Mexico. Bombardier Group’s robust customer support network services the Learjet, Challenger and Global families of aircraft, and includes facilities in strategic locations in the United States and Canada, as well as in the United Kingdom, Germany, France, Switzerland, Austria, the UAE, Singapore, China and Australia. For corporate news and information, including Bombardier’s Environmental, Social and Governance report, as well as the company’s plans to cover all its flight operations with Sustainable Aviation Fuel (SAF) utilizing the Book and Claim system visit bombardier.com. Learn more about Bombardier’s industry-leading products and customer service network at businessaircraft.bombardier.com. Follow us on X @Bombardier.